Answers
Frequently asked questions
Straight answers on Kona tender logistics, enquire-to-book, and what we will not invent.
Frequently asked questions
Is Kona the same as Hilo?+
No. Kona and Hilo are separate cruise ports on Hawaii Island with different logistics, weather, and pickup realities. Plan each call on its own. Customer copy on this site uses Kona — not Kailua-Kona aliases.
Do I tender into Kona?+
Yes. Kona cruise calls typically tender passengers to Kailua Pier. Usable time ashore is less than the printed ship arrival-to-departure window. We do not invent a numeric tender buffer — leave honest margin both ways.
Do you offer instant online booking?+
No. We use enquire-to-book. You send ship date and guest details; we confirm partner supply and timing by email. No payment is taken at enquiry.
Are the prices on product pages final?+
Listed retail figures are a guide only. Reconfirm when you enquire — partner rates and inclusions can change.
Where is the ship schedule?+
Verified Kailua-Kona calls will appear on the ship schedule page after official PortCall acquisition. We do not publish placeholder rows. Until then, use Find my cruise in manual mode.
Do you guarantee return to the ship?+
No. We plan with return buffers in mind and confirm timing when we reply, but we do not claim a guaranteed return-to-ship.
How do I contact you?+
Email hello@konashoreexcursions.com or use the enquire form. We do not publish a public phone number on this site.
Need help planning your Kona call?
Tell us your ship date and how long you expect ashore after tendering — we will reply with an honest fit from our curated Kona set, or suggest a simpler port-day option.